Baseline Study

REQUEST FOR PROPOSAL

TermS of Reference (TOR) No. 04/2020**

Baseline Study**

Date of issue:

15/07/2020

RFP no.:

DCA reference: 1010306-61

Contract title:

Baseline Study

Closing date:

August 4^th, 2020

Contracting Authority:

DCA

Contact person: Nadine Bannourah

Tel: 0546193310

Fax: 02-5825638

Email: nkhr@dca.dk

DanChurchAid is an independent, faith-based non-missionary humanitarian and development non-governmental organization (NGO). As part of the project activities, DCA invites you to submit a proposal for Baseline Study.

Dear Sir/Madam,

The Service is required for A Baseline Study for the Norad and NMFA funded programs.

Please find enclosed the following documents which constitute the Request for Proposal: **

A – Instructions

B – Draft Contract including annexes

Annex 1: Terms of Reference

Annex 2: Proposal Submission Form (to be completed by the Candidate)

Annex 3: General Terms and Conditions for Service Contracts – Ver2 2012

Annex 4: Code of Conduct for Contractors

A. Instructions

In submitting a proposal, the Candidate accepts in full and without restriction the special and general conditions including annexes governing this Contract as the sole basis of this procedure, whatever his own conditions of services may be, which the Candidate hereby waives. The Candidates are expected to examine carefully and comply with all instructions, forms, contract provisions and specifications contained in this Request for Proposal.

A.1. Scope of services

The Services required by the Contracting Authority are described in the Terms of Reference in Annex 1.

The Candidate shall offer the totality of the Services described in the Terms of Reference. Candidates offering only part of the required Services will be rejected.

A.2. Cost of proposal

The Candidate shall bear all costs associated with the preparation and submission of his proposal and the Contracting Authority is not responsible or liable for these costs, regardless of the conduct or outcome of the process.

A.3. Eligibility and qualification requirements

Candidates are not eligible to participate in this procedure if they are in one of the situations listed in article 33 of the General Terms and Conditions for Service Contracts – Ver2 2012.

Candidates shall in the Proposal Submission Form attest that they meet the above eligibility criteria. If required by the Contracting Authority, the Candidate whose proposal is accepted shall further provide evidence satisfactory to the Contracting Authority of its eligibility.

As a rule, the arrival of a proposal in due time is always the candidates responsibility. Late proposals refer to any proposal arriving after the Closing date for submitting proposals, and any proposals arriving late due to a delay, for instance, in the delivery of mail or due to a technical problem related to electronic data transmission.

Candidates are also requested to certify that they comply with the Code of Conduct for Contractors.

A.4. Exclusion from award of contracts

Contracts may not be awarded to Candidates who, during this procedure:

(a) are subject to conflict of interest

(b) are guilty of misrepresentation in supplying the information required by the Contracting Authority as a condition of participation in the Contract procedure or fail to supply this information

A.5. Documents comprising the Request for Proposal

The Candidate shall complete and submit the following documents with his proposal:

1. Proposal Submission Form (Annex 2) duly completed and signed by the Candidate
2. CV. highlighting the Candidate’s experience in the specific field of the Services and his/her specific experience in the country/region where the Services are to be performed;

The proposal and all correspondence and documents related to the Request for Proposal exchanged by the Candidate and the Contracting Authority must be written in the language of the procedure, which is English.

A.6. Financial proposal

The Financial Proposal shall be presented as an amount in USD in the Proposal Submission Form in Annex 2. The remuneration of the Candidate under the Contract shall be determined as follows: **

The Candidate shall indicate in his/her proposal his/her proposed global remuneration for the performance of the Services. The Candidate shall be deemed to have satisfied himself as to the sufficiency of his/her proposed global remuneration, to cover both his/her fee rate, including overhead, profit, all his/her obligations, sick leave, overtime and holiday pay, taxes, social charges, etc. and all expenses (such as transport, accommodation, food, office, etc.) to be incurred for the performance of the Contract. The proposed global remuneration shall cover all obligations of the successful Candidate under the Contract (without depending on actual time spent on the assignment) and all matters and things necessary for the proper execution and completion of the Services and the remedying of any deficiencies therein.

VAT and/or any sales tax applicable to the purchase of services shall be indicated separately in the proposal.

A.7. Validity

Proposals shall remain valid and open for acceptance for 30 days after the closing date.**

A.8. Submission of proposals and closing date

Proposals must be received at the address mentioned on the front page by hand, email or fax not later than the closing date and time specified on the front page.

A.9. Evaluation of Proposals

The evaluation method will be the quality and cost based selection. A two-stage procedure shall be utilised in evaluating the Proposals; a technical evaluation and a financial evaluation.

Proposals will be ranked according to their combined technical (St) and financial (Sf) scores using the weights of 70% for the Technical Proposal; and 30% for the offered price. Each proposal’s overall score shall therefore be: St X 70% + Sf X 30%.

Technical evaluation

For the evaluation of the technical proposals, the Contracting Authority shall take the following criteria into consideration, with the indicated weights:

Criteria

The evaluation of the applicants will be based on 70 % technical and 30 % financial scoring.

Any technical offer collecting less than 80 points will be considered not compatible with the technical criteria of the contract and thus be excluded.

Candidate no.:

1

2

Maximum points

Score

Score after interview (if amended)

Score

Score after interview (if amended)

Significant experience with research and analysis and demonstrated experience in , developing baselines within Palestine - including skills such as indicator development, sampling, participatory evaluation and methodology.**

15

Significant experience in conducting baseline surveys for strengthening civil society, peace building, economic empowerment.

20

Good reporting, writing, and communication skills, with specific reference to analytical reports and studies

20

Subtotal on expertise

55

Candidate’s strong understanding on strengthening civil society, peace building and economic empowerment GBV, youth participation and empowerment, women empowerment and leadership and Organisational capacity development in Palestine.

20

Proposed methodology, including plan for methods and tools for baseline data collection against indicators.

25

Subtotal on Methodology

45

TOTAL TECHNICAL SCORE

100

Interviews

The Contracting Authority reserves the right to call to interview the Candidates having submitted proposals determined to be substantially responsive.

Financial evaluation

Each proposal shall be given a financial score. The lowest Financial Proposal (Fm) will be given a financial score (Sf) of 100 points. The formula for determining the financial scores shall be the following:

Sf = 100 x Fm/F, in which

Sf is the financial score

Fm is the lowest price and

F is the price of the proposal under evaluation

Negotiations

The Contracting Authority reserves the right to contact the Candidates having submitted proposals determined to be substantially and technically responsive, in order to propose a negotiation of the terms of such proposals. Negotiations will not entail any substantial deviation to the terms and conditions of the Request for Proposal, but shall have the purpose of obtaining from the Candidates better conditions in terms of technical quality, implementation periods, payment conditions, etc.

Negotiations may however have the purpose of reducing the scope of the services or revising other terms of the Contract in order to reduce the proposed remuneration when the proposed remunerations exceed the available budget.

A.12. Award criteria**

The Contracting Authority will award the Contract to the candidate whose proposal has been determined to be substantially responsive to the documents of the Request for Proposal and which has obtained the highest overall ranked scores.

A.13. Signature and entry into force of the Contract

Prior to the expiration of the period of the validity of the proposal, the Contracting Authority will inform the successful Candidate in writing that its proposal has been accepted and inform the unsuccessful Candidates in writing about the result of the evaluation process.

Within 5 days of receipt of the Contract, not yet signed by the Contracting Authority, the successful Candidate must sign and date the Contract and return it to the Contracting Authority. On signing the Contract, the successful Candidate will become the Contractor and the Contract will enter into force once signed by the Contracting Authority.

If the successful Candidate fails to sign and return the Contract within the days stipulated, the Contracting Authority may consider the acceptance of the proposal to be cancelled without prejudice to the Contracting Authority's right to claim compensation or pursue any other remedy in respect of such failure, and the successful Candidate will have no claim whatsoever on the Contracting Authority.

A.14. Cancellation for convenience

The Contracting Authority may for its own convenience and without charge or liability cancel the procedure at any stage.

Special conditions

B.1. Scope of services

The subject of the Contract is baseline study for the Norad and NMFA funded programs. The “Services” are described in the Terms of Reference.

B.2. Commencement Date

The Contract shall commence after signature of this Contract by both parties.

B.3. Period of implementation

The period of implementation of the services is between August 5^th, 2020 and September 15^th, 2020

B.4. Terms and Termination

The Contract is valid for a period of 12 months, and commences on the commencement date and expires at midnight on the expiry date, unless earlier termination in accordance with the General Terms and Conditions of this contract.

The Contracting Authority shall be entitled to renegotiate the contract for a further period of 12 months on similar terms and conditions, by giving the Contractor written notice of its intention to renegotiate the contract not less than 30 days prior to the expiry date, provided however that in the event of a breach of the Agreement by one of the Parties, the other party may for valid cause terminate the Contract as per General Terms and Conditions article 26 and 27.

B.5. Delivery of Services

The Contractor agrees to deliver Services to the Contracting Authority pursuant to the Contract, which shall conform with the Terms of References, Annex 1, and the price specified in this Contract.

In the event of the Contracting Authority placing a contract, which the Contractor considers it cannot substantially meet because of unavailability of staff or inability to meet the Terms of References, before proceeding to make a partial delivery of the services, the Contractor shall seek further written instructions from the Contracting Authority.

The Contractor shall cover all costs related to the remedy of an unacceptable Service.

The Contractor shall be responsible for providing all the necessary personnel, equipment, materials and supplies and for making all necessary arrangement for the performance of its obligations under this Contract.

B.6. Remuneration

In consideration for his/her services, the Contractor shall receive a global remuneration of . This global remuneration covers the Contractor’s fee rate, including overhead, profit, all his/her obligations, leave, sick leave, overtime and holiday pay, taxes, social charges, etc. and all expenses (such as transport, accommodation, food, office expenses, etc) to be incurred for the performance of the Contract. The global remuneration covers all obligations of the Contractor under the Contract (without depending on actual time spent on the assignment) and all matters and things necessary for the proper execution and completion of the services and the remedying of any deficiencies therein.

B.7. Reporting

The Contractor shall submit reports as specified in the Terms of Reference, Annex 1. The Contractor shall keep the Contracting Authority updated on contract progress on a regular basis.

B.8. Payment

Payments shall be made in USD by bank transfer to the following account:

Account Number:

Name of Bank:

Address of Bank:

Account name:

Swift Code:**

Payment will be made in two instalments.

The first instalment of 30% of the contract value upon signature of the Contract and against receipt of the Contractor’s invoice in one original and two copies.

The second and last instalment of 70% of the contract value will be paid within 30 days after approval of the final report and issue of the Completion Certificate by the Contracting Authority in accordance with article 25 of the General Terms and Conditions for Service Contracts – Ver2 2012 and receipt of the Contractors final invoice (one original and 2 copies).

The contractor shall provide a valid deduction at source certificate, otherwise, the contracting authority will deduct 5% of the total amount or per rate set by law at time of payment.

B.9. Tax and social contributions

The Contracting Authority shall have no obligation or responsibility in connection with taxes or levies payable by the Contractor in its country of establishment or in the beneficiary country in connection with its performance of this Contract.

B.10. Order of precedence of contract documents

The Contract is made up of the following documents, in order of precedence:

1. This Contract
2. Terms of Reference (Annex 1)
3. CV. of Contractor and/or key expert(s)
4. Proposal Submission Form (Annex 2)
5. General Terms and Conditions for Service Contracts - Ver2 2012 (Annex 3)
6. Code of Conduct for Contractors Annex 4

The various documents making up the Contract shall be deemed to be mutually explanatory; in cases of ambiguity or divergence, they should be read in the order in which they appear above.

B.11. Language

The language of this Contract, and of all written communications between the Contractor and the Contracting Authority shall be English.

B.12. Entry into force and duration

The Contract shall enter into force and effect after signature by both parties of this Contract. The Contract shall remain into force and effect until the end of the liability period as defined in the General Terms and Conditions for Service Contracts - Ver2 2012.

B.13. Notices

Any written communication relating to this contract between the Contracting Authority and the Contractor must state the Contract title and Contract number, and must be sent by post, fax, email or by hand to the addresses identified in this Contract.

Annex 1: Terms of reference**

· Background information

DanChurchAid (DCA) and Norwegian Church Aid (NCA) have worked in Palestine since the early 1950s. In close partnership with local stakeholders, DCA/NCA’s Joint Country Programme in Palestine (JCPP) intervenes to save lives, build resilient communities, and fight inequalities resulting from the situation of occupation as well as Palestinian specific socio-cultural issues. The JCPP interventions are strongly grounded in International Humanitarian Law (IHL) and International Human Rights law (IHRL) to promote viable and just peace in the region.

Norad Grant

The objective of JCPP’s Norad programme in Palestine is to enable Palestinians to live in a cohesive and resilient way in which young women and men are economically empowered. To achieve this objective, the JCPP will focus its interventions on two thematic areas: Peacebuilding and Climate Smart Economic Empowerment. Interventions will address low social cohesion, protection gaps, lack of food security and the high unemployment rate.

Collaboration with and strengthening local and national civil society partners, especially through the ACT Alliance Palestine forum, is vital to ensure sustainable development in Palestine and locally adapted solutions. The JCPP has developed this programme together with partner organizations. Partners who are well-placed to drive change and can mobilize stakeholders to reach the programme’s objectives will be the primary programme implementers. Additionally, the JCPP is committed to working with faith-based actors as important moral duty bearers.

The JCPP and its partners will implement the programme in the West Bank (WB), East Jerusalem (EJ), and Gaza Strip (GS). Interventions will target school students, vulnerable communities affected by human rights violations, vocational training for students and poor and unemployed women. The programme will work towards strengthening cohesive societies, protected communities, economically empowered youth especially young women, and making a sustainable socio-economic impact through innovative entrepreneurial talent.

Norwegian Ministry of Foreign Affairs (NMFA) Grant

The JCPP will work through three established local partners to address immediate humanitarian needs in Gaza Strip (GS). The response will focus on integrated Water, Sanitation, and Hygiene (WASH), Nutrition and Sexual and Gender-based Violence (SGBV). Synergy will be ensured between this intervention and other JCPP interventions in GS in which SGBV survivors that approach the JCPP partners through other humanitarian interventions will be safely referred to SGBV services. The NMFA is in line with the Humanitarian Response Plan 2019 and the WASH, Health, Nutrition and Protection/GBV Clusters’ strategies and interventions. Complementarity through coordination with other actors’ interventions will be ensured through regular cluster meetings and updates. A Cash and Voucher Assistance (CVA) modality will be used (E-vouchers) to improve rights holders’ access to hygiene items.

The WASH and nutrition response will improve equitable access to WASH services for all, while providing nutritional health services for affected children under five years old and their caregivers. Women’s needs will be addressed and have been considered in the need’s assessment and priorities identification. The SGBV response intervention will mainly target women and girls. However, for the response to achieve better impact, men and boys will be targeted through awareness raising, sensitization and their participation in advocating to mitigate SGBV.

· contract purpose and Expected results

Overall objective:

To conduct a baseline study for the Norad and NMFA funded programs under DCA/NCA JCPP.

Purpose:

The baseline study will be completed within 6-10 months² of the commencement of the Norad and NMFA programmes, with local partner, beneficiaries, and other stakeholders, to measure the status of specified indicators and to understand the starting point of key elements of the work against which later progress will be measured. This will enable programme indicators at outcome/ output level to be measured and tracked. The baseline report is to be used as a monitoring benchmark of evaluating the programme implementation.

Results to be achieved by the Contractor:

1. Availability of space for civil society to foster human rights and dignity and empower people to participate in the development and implementation of public policies, development plans and humanitarian response in the WB and GS.

2. Status of protection for peace, promoting social cohesion and countering violence towards more inclusive, cohesive, and peaceful societies in the WB.

3. Availability of jobs and entrepreneurship opportunities for young men and women to enable people to climb out of poverty and building resilient communities in the West Bank and Gaza.

4. Assessment of malnourishment and WASH-related transmissible diseases amongst vulnerable communities in GS.

5. Assessment of immediate and lifesaving multi-sectoral responses to women and girl survivors of SGBV in GS.

· ASSUMPTIONS AND RISKS

Concerning COVID19 and maintaining the Do No Harm (DNH) principle, utilizing digital tools and transitioning from in-person data collection to remote mobile based data collection in a meaningful way. Below is some guidance on how to adapt common monitoring methods. Any monitoring activity taking place needs to adhere to proper social distancing.

Adapted surveys

· Make Phone (or WhatsApp) call interviews for data normally collected and monitored through in-person surveys.

· Follow this link to download a comprehensive and very practical “phone call interview” checklist developed by

· Humanitarian Data Solutions. Some key highlights to consider:

· You need phone numbers and names of people that need to be surveyed. Is there a community leader or partner who might be able to help you get them?

· Expect that a LOT of people may not answer their phone. So, make larger samples.

· Have a structured interview questionnaire that you follow for every phone call, just like you would in a face-to-face assessment. I.e. have your digital Kobo (or other software) survey next to you and enter the data as you conduct the interview.

· Keep the questionnaire short.

· Be aware of possible bias and limitations accessing respondents. (e.g. women in some contexts (countries, and rural areas within some countries) might have more limited access to a phone than men).

· If you want a record of the interview, ask for permission.

Adapted key informant interviews (KII)

KII normally done in person will be conducted by phone for now following the same advice as for phone-based surveys (see above). Considering the pandemic consider whether you should collect an extra few data points about feelings, needs, fears and challenges? Are people facing any additional pressures due to the epidemic? Or are there any new humanitarian needs right now. Are there any upcoming needs that people are anticipating?

Adapted focus group discussions (FGD) plan

Lockdowns, curfews and social distancing by default makes it almost impossible gather people in groups or at least create desired FGD dynamics. An option is replacing collection of qualitative data in groups to one-on-one interviews on the phone with several people to collect the same information. The same advice as for phone-based surveys apply. Please note that there are some dynamics that you will miss in one-on-one interview that may only come up in a group discussion. This relates especially to sensitive data which you consider not asking on over the phone.

· Scope of the Services

Norad Grant Thematic & Geographic Scope

Strengthening Civil Society: Civil society actors and space are strengthened to foster human rights and dignity and empower people to participate in the development and implementation of public policies, development plans and humanitarian response through mobilization of rights holders for collective action on common interests, holding duty bearers accountable by civil society actors, building multi-actor platforms to work together for social change, and strengthening partners’ capacities. Targeted local partners from the Palestinian civil society that will be covered by the baseline study, including the NMFA grant:

#

Partner

Description

Grant

1

Ecumenical Accompaniment Program in Palestine and Israel (EAPPI)

Created by the World Council of Churches created in 2002. EAPPI provides international protective presence and has been an NCA partner for 17 years.

Norad

2

Near East Council of Churches (NECC) / Department of Service to Palestinian Refugees (DSPR)

Established in 1950 and is especially known for providing vocational training in the Gaza Strip. DSPR has been an NCA partner for 45 years.

Norad

3

East Jerusalem YMCA - Vocational Training Centre – Jericho

Established in 1952 to provide vocational training to men and women to become productive and support themselves. YMCA has been an NCA partner for four years.

Norad

4

Palestinian Businesswoman’s Association (Asala)

Established in 1997 to assist marginalized women in realizing their social and economic rights. Asala has been an NCA partner for five years.

Norad

5

Evangelical Lutheran Church in Jordan and Holy Land (ELCJHL)

Established 1851. Provides leadership in ecumenical affairs, gender justice and interreligious dialogue. NCA partner for 12 years.

Norad

6

MA'AN Development Centre (MA’AN)

An independent Palestinian development organization established in Jerusalem in 1989 and has extensive experience in several fields.

Norad & NMFA

7

Ahli Arab hospital (AAH)

Owned by the Episcopal Diocese of Jerusalem and the Middle East and is the oldest hospital in the Gaza Strip.

NMFA

8

Culture and Free Thought Association (CFTA)

Established in 1991 as in independent, secular, non-governmental development organisation that, in emergency situations, also provides humanitarian assistance. CFTA builds on its 25 years of experience in combating SGBV.

NMFA

9

Palestinian Vision Organization (PalVision)

Palestinian Vision was created by a group of young Palestinians in 1998. It arose as a response to an urgent need for Palestinian youth to have an outlet through which to express themselves and their desire to build a strong and healthy Palestinian society.

Norad

Peacebuilding: Societies are more inclusive, cohesive, and peaceful. Within the period of the programme, 6000 (over 40% women) Muslim and Christian school students between 6-18 years old in ELCJHL schools will be targeted in the West Bank (Ramallah, Beit Sahour and Bethlehem) to learn cross-cultural youth leadership and non-violent conflict resolution. Around 710 (70% women and 30% male) international Ecumenical Accompaniers will provide protective presence in seven different locations in the West Bank and East Jerusalem. The accompaniers will document human rights violations in 310 communities and target checkpoints where around 30,000 workers and target agricultural gates where 1,000 farmers cross daily. In total, 8,822 children (3,705 girls and 5117 boys) and 484 teachers benefit annually from EAPPI’s presence at checkpoints and around schools. In addition, the programme will target national and international authorities as well as churches and the public in Norway (for the Norwegian accompaniers).

Climate smart economic empowerment: Enable people to climb out of poverty and building communities' resilience. In terms of Climate Smart Economic Empowerment, DCA/NCA will target 7674 Palestinian youth (1535 women and 6139 men) in the West Bank and the Gaza Strip. Of this 7170 (1182 women, and 5988 men) students will be enrolled in Technical and Vocational Education and Training (TVET), and 504 (353 women, and 151 men) from economically and geographically marginalized families and communities in Gaza will access seed-funding, start-up grants and technical guidance. DCA/NCA is aware that the gender balance at the TVET centre is uneven and is constantly working with partners to improve the gender balance and engage more female students into the courses. In the next period we will continue to challenge norms e.g. by exploring options for establishing female-run garages for women drivers, and by offering courses that are attractive for young women. Between 2020 – 2021, 3260 young Palestinian youth will be engaged in the innovation hub “station J’s” different entrepreneurial activities.

NMFA Grant Thematic & Geographic Scope

The overall goal is to reduce the risk and prevalence of malnourishment and WASH-related transmissible diseases amongst vulnerable communities as well as to provide immediate and lifesaving multi-sectoral responses to women and girl survivors of SGBV.

Nutrition-WASH-Health response: Improving access to nutritional health services: A total of 550 malnourished children (out of 1100 to be screened) will receive appropriate medical care. The screening will be conducted for children under five through outreach activities. Malnourished children will receive medical care, including provision of needed medication, supplements, and de-worming. Health education and hygiene promotion activities will be conducted for caregivers of children under five.

Hygiene promotion: The response takes an integrated approach to promote hygiene and nutrition awareness using information and education communication (IEC) material. A structured Hygiene Promotion Strategy will be implemented. Hygiene items will be distributed amongst the families of malnourished children who receive the hygiene awareness, using restricted/unconditional voucher modality (E voucher system). Additionally, and in response to COVID 19 (April – June 2020), the project will target other vulnerable families inside and outside quarantine centres with hygiene awareness and kits.

Water and Sanitation activities: WASH assistance will reduce the exposure of the target households to risk factors like unsafe water, substandard sanitation conditions, and unhygienic environments. The response will adopt a Baby WASH approach which aims to integrate WASH into Maternal, New-born and Child Health (MNCH) and nutrition. Identified service gaps that do not allow children under five to live a healthy life will be addressed. Activities will include distribution of water storage tanks, installation of sewer line, and rehabilitation of WASH facilities inside homes.

Responding to the needs of SGBV survivors: the SGBV response at the Women’s Health Centre of CFTA will focus on SGBV case management, psychosocial support (PSS) and referral to legal support, while providing referred legal awareness and counselling and then referral to the needed services. The programme will target the most vulnerable groups of women and girls, including those with disabilities, widows, divorced women, elderly women and women and girls living in Access Restricted areas (ARA) and other remote and fragile communities. It will consider individual needs and differences, especially of the most vulnerable women and girls who have the right to equal protection under the law, and the right to be free from all forms of discrimination.

Activities will be carried out at CFTA’s community centres. Case workers will facilitate confidential and timely referrals to ensure the provision of holistic, survivor-centred lifesaving services that protect and ensure the well-being and recovery of survivors. Case workers will consider individual needs and differences, especially of the most vulnerable women and girls.

Please see Full List of Indicators

Tasks to be carried out by the Contractor:

Baseline study team member

Role

Key responsibilities

External Research Team

Planning

· Develop baseline methodology/ questionnaire.

· Test and adjust survey tools.

· Train field data enumerators.

Data Collection and Analysis

· Fully facilitate the data collection.

· Fully responsible for data quality assurance.

· Present and validate data to the JCP team.

Reporting and Follow up

· Prepare draft report in English.

· Facilitate debriefing session to discussion findings.

· Reflect the feedback in the final report.

· Final report submission.

Management Structure

Baseline study team member

Role

Key responsibilities

JCPP Team

Ihab Barakat, Senior Program Office (CSEE focal point)

Manal Shehadeh, Program Officer (Peacebuilding focal point)

Nidal Hamdouneh, Senior Program Officer (CSEE, Nutrition, WASH, health and SGBV focal point)

Reem Sharif, Program Officer (Nutrition, WASH, health and SGBV focal point)

Alaa Saffouri, Program Officer (Peacebuilding focal point)

Planning

· Make project introduction meeting with the consultant.

· Coordination among research team, relevant JCPP partners and/ or beneficiaries per thematic area.

· Coordinate with steering committee on input and feedback.

· Submit project documents to external research team.

· Provide technical inputs to improve baseline methodology/ questionnaire.

· Give the final approval to the consultant team to collect data the field.

· Give introduction on JCPP policy and procedures to the external team.

Data Collection and Analysis

· Establish contact with local partners

· Organize meetings with local partners, beneficiaries, and/ or other stakeholders.

Reporting and Follow up

· Provide feedback submitted documents including designed tool, inception reports, and analysis reports.

· Participate in discussion meetings/ debriefing and provide feedback.

· Methodolgy

DCA/NCA JCP will select a local research consultant/institution to conduct the baseline. The selected research consultant will be required to prepare detailed research methodology in partnership with DCA/NCA JCP team. The baseline survey must utilize a mixed method approach using both quantitative and qualitative data collection tools and be guided in developing questionnaire and data collected in reference to NCA Indicator Website (see:*https://www.kirkensnodhjelp.no/en/about-nca/global-results-framework-2020-2030/)*. The following indicators are covered by the guide under annex 1:

· Under peacebuilding: Outcome 1.1 and 2.1

· Under WASH: Output 3.1.1

The external research team will utilize these main tools, which are Household/ Beneficiary surveys, Knowledge, Attitude, and Perception (KAP) Survey, Focus Group Discussions (FDGs), and Key Informant Interviews (KI). Additionally, the selected research consultant will design certain tools/ review and verify them for the JCPP for data collection at the outset of the project to help local partners in data collection.

Quantitative Data Collection Methods

Possible key respondents or data sources will initially be determined by the JCPP team; however, the detailed data source and methods including sampling, and full survey are required from the research team. Direct pools of beneficiaries will be determined by partners through their respective projects before data collection. The selection should cover a diverse range of people including women/People with Disability PWD, elderly etc considering the sample size at the least for the SGBV program.

The external research team should submit draft data collection tools when they provide the technical proposal to DCA/NCA for tender selection process. The household survey, beneficiary survey, KAP Surveys. Additionally, the research team is required to provide input on tools that will be used in the midline and endline review of the programmes including Post Distribution Monitoring Surveys and Feedback/ Satisfaction Surveys.

Qualitative Data Collection Methods

Key methods to collect qualitative data will be used including FDGs in communities that benefit from EAPPI’s protective presence and KIs with duty bearers that can be influenced to address the conflict and increase space for protection in WB. Separate FDGs will be conducted with women and girls under WASH-Nutrition-SGBV and cover hygiene, sanitation, reproductive health, WASH, access to SGBV services, and treatment of malnutrition in GS.

The research team is possible to suggest other stakeholders to be interviewed based on information needed. All suggested tools will be discussed with DCA/NCA JCPP to finalize. The external research team will submit draft interview questions when they provide the technical proposal to DCA/NCA for tender selection process.

· timing, logisitics and facilities

The Contract will commence on 5^th August 2020 until 31^st August 2020 (42 days)

Activity/task

Deadline/ Timeframe

Responsible person

People to involve

Contraction & Provision of initial documentation pack to research team

5^thAugust (1 day)

JCPP Baseline team (Ihab, Manal, Alaa, Nidal, Reem)

JCPP Management

Briefing meeting with JCPP and research team and initial literature review

10^th August (5 days)

Research team

JCPP Management, Steering Committee

Submission of inception report including data collection methodology and tools (i)

11^th August (1 day after briefing)

Research team

Baseline team

Feedback and approval from

Steering Committee to draft outline of data collection methodology/inception report (ii)

14^th August (3 days)

Research team

Baseline team

Research, field work and interviews

20^th August (2 weeks)

Research team

Baseline team, Partners, other stakeholders

Debriefing session with baseline team/ JCP team (and partners as appropriate)

3^rd September (1 day)

Research team

Baseline team and partners

First draft baseline report (iii)

4^th September

Feedback from baseline team

11^th September (7 days)

Baseline team, Steering committee group

Research team

Final baseline report (v)

15^th September (4 days)

Research team

Baseline team

· reporting

Minimum requirements under deliverables are as follows:

1. Inception report including detailed description of methodology.

2. Presentation of draft baseline report with focus on findings and analysis of interesting findings.

3. Final baseline report.

The draft and final baseline study reports need, as a minimum, to contain the following components:

· Baseline background

· Deviations from ToR and/or inception report

· Indicator by indicator with baseline values broken by geography/project/grant and disaggregated by gender and age

· Brief analysis of interesting findings

· Lessons learned from data collection – to inform endline study process

· Link to raw data

Annex 1 – Indicator by indicator – description of approach (method(s), sampling framework etc.)

Annex 2 – Data collection tools used

Annex 3 – Full ToR

DCA-NCA will require a full baseline study in English language written in clear language, making use of clear examples and case studies where possible and include and highlight the voices of people who have been part of the project.

· QUALIFICATION REQUIREMENTS

Interested person must have cognate experience in development, implementation and assessment of Peacebuilding / Civil Society / Economic Empowerment / Humanitarian Nutrition-WASH-Health/ (SGBV) interventions with evident capacity in conducting baseline assessments, surveys for related projects using qualitative and quantitative methods.

• A minimum advanced degree in development, social science or other relevant fields.

• Minimum of eight years of evaluation experience including relevant experience in quantitative and qualitative data analysis.

• Excellent analytical and research skills with demonstrated technical report writing skills

• Ability to provide strategic recommendations to key stakeholders.

• Excellent interpersonal and communication skills including ability to facilitate and work in a multidisciplinary team.

• Strong analytical skills and ability to clearly synthesise and present findings.

• Ability to draw practical conclusions and to prepare well‐written reports in a timely manner.

• Ability to speak Arabic.

Indicator list with data source

Grant reference

Indicator

Data source

**

**

**

NORAD Strengthening Civil Society

NORAD

Peacebuilding

Outcome 1.1 Level (%) of constructive social interaction across groups

Partner: ELCJHL

Tools: Survey from ELCJHL’s school students in three targeted schools in Bethlehem, Beit Sahour and Ramallah schools.

Role of research team: design tools, collect data, analyze data.

Outcome 2.1 Level of influence on duty bearers, with the aim of addressing a conflict driver or increasing space for social action

Partner: EAPPI

Tools: FGD with targeted communities within six placements (Jericho, Jerusalem, Tulkarem, Salfit, Bethlehem and Hebron) and KI with targeted duty bearers and past EAs.

Role of research team: design tools, collect data, analyze data.

NORAD Climate Smart Economic Empowerment

MFA WASH-Nutrition-SGBV

Output 3.1.1: % of targeted women, girls, men and boys who report that they wash hands with soap at least at 3 critical times

Partner: MAAN Development center - Gaza Strip

Tools: KAP baseline survey from targeted households with women, girls, men, boys in Beit Lahya, Gaza North (Al Shayma’ area)

Role of research team: support reviewing /verifying the tools

Output 3.1.2: % of targeted affected households where soap and water are available for handwashing

Partner: MAAN Development center - Gaza Strip

Tools: KAP baseline survey from targeted households with women, girls, men, boys in Beit Lahya, Gaza North (Al Shayma’ area)

Role of research team: support reviewing /verifying the tools

Output 3.1.3: % of women, girls, men and boys who report satisfaction with hygiene materials

Partner: MAAN Development center - Gaza Strip

Tools: Post Distribution Survey from targeted households with women, girls, men, boys in Beit Lahya, Gaza North (Al Shayma’ area)

Role of research team: support reviewing /verifying the tools

Note: baseline data is NA for this indicator – only post distr. Survey is needed.

Output 3.4.1: % of targeted women and girls of reproductive age with access to appropriate materials and information ensuring dignified menstrual hygiene management

Partner: MAAN Development center - Gaza Strip

Tools: Survey with women and girls in Beit Lahya, Gaza North (Al Shayma’ area), FGD to triangulate the data from the survey to verify the findings.

Role of research team: support reviewing /verifying the tools

Output 3.4.2: % of women and girls of reproductive age who are satisfied & feel safe when using the WASH facilities during menstruation

Partner: MAAN Development center - Gaza Strip

Tools: Survey with women and girls in Beit Lahya, Gaza North (Al Shayma’ area), FGD to triangulate the data from the survey to verify the findings.

Role of research team: support reviewing /verifying the tools

Output 4.2.3: % of GBV staff trained to provide quality, age-appropriate, focused MHPSS to women and girls, with increased knowledge

Partner: Culture and Free Thought Association (CFTA) - Gaza Strip

Tools: Training report and pre and post-tests with targeted partner/project staff who are trained work in middle camps and south Governorates of Gaza (Khanyounis)

Role of research team: support reviewing /verifying the tools

Output 4.3.1: % of GBV caseworkers who, after training, meet 80% of criteria for attitudes, knowledge and skills required to provide quality GBV case management services

Partner: Culture and Free Thought Association (CFTA) - Gaza Strip

Tools: Training report and pre and post-tests with targeted partner/project staff who are trained work in middle camps and south Governorates of Gaza (Khanyounis)

Role of research team: support reviewing /verifying the tools

Output 4.3.2: % of survivors (who completed feedback survey) who are satisfied with the case management services provided

Feedback/satisfaction with SGBV survivors (voluntary participation from surviovors)

Note: after completion of intervention, partner can do this, consultant to verify tools

Output 4.3.3: % of locations with updated operational referral pathways (linking multisectoral services)

Partner: Culture and Free Thought Association (CFTA) - Gaza Strip

Tools: MIS and reports, assessment/review of SOP’s (documents review) in middle camps and south Governorates of Gaza (Khanyounis)

Role of research team: support reviewing /verifying the tools

Output 4.4.1: % of GBV programme staff, including volunteers and community workers, trained on GBV guiding principles and GBV Core Package, who demonstrate improved survivor-centred attitudes, knowledge and skills after SGBV training

Partner: Culture and Free Thought Association (CFTA) - Gaza Strip

Tools: Training report and pre and post-tests with targeted partner/project staff who are trained work in middle camps and south Governorates of Gaza (Khanyounis)

Role of research team: support reviewing /verifying the tools

Note: baseline data is NA for this indicator – only post distr. Survey is needed.

Output 6.5.2: % of moderate acute malnutrition (MAM) cases with access to treatment services (coverage)

Partner: Al Ahli Arab Hospital (AAH) - Gaza Strip

Tools: Analysis of clinics/health records for children under 5 years in Beit Lahya, Gaza North (Al Shayma’ area)

Role of research team: Very limited here, partner can collect such data for its clinics but also from other public clinics in the targeted area

Output 6.5.3: % of severe acute malnutrition (SAM) cases with access to treatment services (coverage)

Partner: Al Ahli Arab Hospital (AAH) - Gaza Strip

Tools: Analysis of clinics/health records for children under 5 years in Beit Lahya, Gaza North (Al Shayma’ area)

Role of research team: Very limited here, partner can collect such data for its clinics but also from other public clinics in the targeted area

Structure of the Proposal and Submission Guidelines

The proposal of the evaluation should be in two folds: the technical proposal that includes the CV of the consultant\s, previous experience in the area of the consultancy, a detailed evaluation methodology that includes all of the requirements mentioned in this ToR, and an action plan for the implementation. The second part includes the financial offer.

Annex 2: proposal submission form

To be completed by candidates:

Programme:

Contract:

Proposal submitted by:

Name:

Address

Telephone number:

Fax number:

E-mail address:

Date of proposal:

Financial proposal

My proposal for remuneration of my services is as follows:

Please submit the proposal in USD.**

Currency

Amount **

Global Remuneration (fees only)

USD

Other Expenses

USD

VAT or other professional tax on services

USD

Consultant will be paid:

• 30% of the contract value upon signing the contract

• 70 % of the contract value upon submitting the draft report and conducting the debriefing session for the intended users and approval of the final report by the contracting authority and submitting the payment request by the consultant.

REFERENCES

Name and country of customer

Type of contract

Value

Contact name

Phone/fax and email

Include details of the experience and past performance on contracts of a similar nature within the past five years and information on other contracts in hand and/or future commitments including details of the actual and effective participation in each of such contracts, description of the Candidate’s assignments and periods of engagement. Additional documents can be attached to the above form.

The proposal is valid for a period of 30 days after the closing date in accordance with the article A.7. Validity. **

After having read your Request for Proposal no. 04.2020 for Baseline Study dated July 15^th 2020, and after having examined the Request for Proposal, I/we hereby offer to execute and complete the services in conformity with all conditions in the Request for Proposal for the sum indicated in our financial proposal.

Further, I/we hereby:

• Accept, without restrictions, all the provisions in the Request for Proposal including the General Terms and Conditions for Service Contracts - Ver2 2012 and the draft Service Contract including all annexes.

• Provided that a contract is issued by the Contracting Authority I/we hereby commit to perform all services described in the Terms of Reference, Annex 1.

• Certify and attest compliance with eligibility criteria of article 33 of the General Terms and Conditions for Service - Ver2 2012.

• Certify and attest compliance with the Code of Conduct for Contractors in Annex 4.

The above declarations will become an integrated part of the Contract and misrepresentation will be regarded as grounds for termination.

Signature and stamp:

Signed by:

The Candidate

Name of the company

Address

Telephone no.

Email

Name of contact person

1. DEFINITIONS

In these general terms and conditions:

a) “contract” is the agreement entered into by the Contracting Authority and the Contractor for the performance of the services described in the terms of reference, to which these general terms and conditions are made applicable; the contract is constituted of the documents listed in the Service Contract.

b) The Contracting Authority’s “partners” are the organisations to which the Contracting Authority is associated or linked;

c) “personnel” is any person assigned by the Contractor to the performance of the services or any part hereof, whether through employment, sub-contracting or any other agreement; and “key experts” are those members of the personnel whose involvement is considered instrumental in the achievement of the contract objectives;

d) “beneficiary country” is the country where the services are to be performed, or where the project to which the services relate is located.

2. RELATIONS BETWEEN THE PARTIES

Nothing contained in the contract shall be construed as establishing a relation of master and servant or of agent and principal as between the Contracting Authority and the Contractor. Except if otherwise provided in the contract, the Contractor shall under no circumstances act as the representative of the Contracting Authority or give the impression that the Contractor has been given such authority. The Contractor has complete charge of the personnel and shall be fully responsible for the services performed by them.

3. SCOPE OF SERVICES

The scope of the services including the methods and means to be used by the Contractor, the results to be achieved by him and the verifiable indicators are specified in the Terms of Reference. The Contractor shall be responsible for everything which is required for the performance of the services in accordance with what is specified in the contract, or which must otherwise be regarded as forming part of the services.

1. COMPLIANCE WITH LAWS AND RESPECT OF TRADITIONS

The Contractor shall respect and abide by all laws and regulations in force in the beneficiary country and shall ensure that its personnel, their dependants, and its local employees also respect and abide by all such laws and regulations. The Contractor shall indemnify the Contracting Authority against any claims and proceedings arising from any infringement by the Contractor, its personnel and their dependants of such laws and regulations.

The Contractor, its personnel and their dependents shall respect human rights and undertake not to offend the political, cultural and religious practices prevailing in the beneficiary country.

1. CODE OF CONDUCT

The Contractor shall at all times act loyally and impartially and as a faithful adviser to the Contracting Authority and shall perform the services with due care, efficiency and diligence, in accordance with the best professional practice.

6. DISCRETION AND CONFIDENTIALITY

The Contractor shall treat all documents and information received in connection with the contract as private and confidential, and shall not, save in so far as may be necessary for the purposes of the performance thereof, publish or disclose any particulars of the contract without the prior consent in writing of the Contracting Authority. It shall, in particular, refrain from making any public statements concerning the project or the services without the prior approval of the Contracting Authority,

7. CONFLICT OF INTEREST

The Contractor shall refrain from engaging in any activity which conflicts with his obligations towards the Contracting Authority under the contract.

The Contractor shall take all necessary measures to prevent or end any situation that could compromise the impartial and objective performance of the Contract. Such conflict of interests could arise in particular as a result of economic interest, political or national affinity, family or emotional ties, or any other relevant connection or shared interest. Any conflict of interests which could arise during performance of the Contract must be notified in writing to the Contracting Authority without delay. The Contractor shall replace, immediately and without compensation from the Contracting Authority, any member of its personnel exposed to such a situation.

8. CORRUPT PRACTICES

The Contractor and the personnel shall refrain from performing, condoning or tolerating any corrupt, fraudulent, collusive or coercive practices, whether such practices are in relation with the performance of the contract or not. “Corrupt practice” means the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value as an inducement or reward for doing or forbearing to do any act in relation to the contract or any other contract with the Contracting Authority, or for showing favour or disfavour to any person in relation to the contract or any other contract with the Contracting Authority.

The payments to the Contractor under the contract shall constitute the only income or benefit it may derive in connection with the contract and neither it nor its personnel shall accept any commission, discount, allowance, indirect payment or other consideration in connection with, or in relation to, or in discharge of, its obligations under the contract.

The execution of the contract shall not give rise to unusual commercial expenses. Unusual commercial expenses are commissions not mentioned in the contract or not stemming from a properly concluded contract referring to the contract, commissions not paid in return for any actual and legitimate service, commissions remitted to a tax haven, commissions paid to a recipient who is not clearly identified or commission paid to a company which has every appearance of being a front company.

The Contractor further warrants that no official of the Contracting Authority and/or their partner has received or will be offered by the Contractor any direct or indirect benefit arising from this Contract.

9. JOINT VENTURE OR CONSORTIUM

If the Contractor is a joint venture or a consortium of two or more legal persons, all such persons shall be jointly and severally bound to fulfil the terms of the contract. The person designated by the joint venture or consortium to act on its behalf for the purposes of this contract shall have the authority to bind the joint venture or consortium.

For the purposes of performance of the contract, the joint venture or consortium shall act as, and be considered, a single person and, in particular, shall have bank account opened in its name, shall submit to the Contracting Authority single guarantees if required, and shall submit single invoices and single reports.

The composition of the joint venture or a consortium shall not be altered without the prior written consent of the Contracting Authority.

1. SPECIFICATIONS AND DESIGNS

The Contractor shall prepare all specifications and designs using accepted and generally recognised systems acceptable to the Contracting Authority and taking into account the latest design criteria.

1. INFORMATION

The Contractor shall furnish the Contracting Authority or any person authorised by the Contracting Authority with any information relating to the services and the project as the Contracting Authority may at any time request.

12. REPORTS

The frequency, deadlines, format and contents of the reports to be drawn up by the Contractor in relation to the performance of the contract shall be described in the Terms of Reference.

13. CONTRACTOR’S PERSONNEL

13.1. The Contractor shall employ and provide such qualified and experienced personnel as are required to carry out the services, and the Contractor shall be responsible for the quality of the personnel.

The names, outputs, duties and CVs of key experts and the titles, job descriptions, minimum qualifications, estimated periods of engagement in the carrying out of the services of each of the personnel and key experts are described in the Organisation and Methodology part of the contract. The Contractor must inform the Contracting Authority of all non-expert personnel it intends to use for the implementation of the contract. The Contracting Authority shall have the right to oppose the Contractor’s choice of personnel.

13.2. No changes shall be made in the personnel without the prior consent of the Contracting Authority. The Contractor shall provide a replacement with at least equivalent qualifications and experience and acceptable to the Contracting Authority if:

a) on account of death, sickness or accident, a member of the Personnel is unable to continue providing his services,

b) any member of the personnel is found by the Contracting Authority to be incompetent in discharging or unsuitable for the performance of his duties under the Contract,

c) for any reasons beyond the control of the Contractor, it becomes necessary to replace any member of the Personnel.

The request for replacement must be made in writing and state the reasons therefore. The Contractor shall proceed swiftly with the request and propose a replacement with at least equivalent qualifications and experience. The remuneration to be paid to the replacement cannot exceed that received by the replaced member of the personnel.

Failure by the Contractor to propose a replacement for a key expert satisfactory to the Contracting Authority, shall give the right to the Contracting Authority to terminate the contract.

Additional costs arising out of a replacement shall be borne by the Contractor.

13.3. Working hours

The days and hours of work of the Contractor or/and its personnel in the beneficiary country shall be fixed on the basis of the laws, regulations and customs of the beneficiary country and the requirements of the services.

13.4. Leave entitlement

Any taking of holiday leave by the personnel during the period of implementation of the contract must be at a time approved by the Contracting Authority.

Overtime, sick leave pay and holidays leave pay are deemed to be covered by the Contractor’s remuneration.

1. SUB-CONTRACTING

Except from the subcontractors listed in the contract, the Consultant shall not subcontract to nor engage another independent contractor to perform any part of the services without the prior written consent of the Contracting Authority. Subcontractors must satisfy the eligibility criteria applicable for the award of the contract.

The Contracting Authority shall have no contractual relations with the subcontractors. The provisions of the contract, including these general terms and conditions, and in particular article 13.2 shall, where practicable, apply to the subcontractors and their personnel.

1. LIABILITY

At its own expense, the Contractor shall indemnify, protect and defend, the Contracting Authority, its agents and employees, from and against all actions, claims, losses or damages arising from any act or omission by the Contractor in the performance of the services, including any violation of any legal provisions, or rights of third parties, in respect of patents, trademarks and other forms of intellectual property such as copyrights.

Approval by the Contracting Authority of the Contractor’s reports and issue of Completion Certificate shall not relieve the Contractor of its liability and shall not prevent the Contracting Authority from claiming damages.

The Contractor shall remain liable for any breach of its obligations under the contract for such period after the services have been performed as may be determined by the law governing the contract (the “liability period”). This time limit does not however apply when the damage arises from gross negligence or wilful misconduct of the Contractor.

During the liability period, or as soon as practicable after its expiration, the Contractor shall, at its expense, upon instruction of the Contracting Authority, remedy any deficiencies in the performance of the services. In case of default on the part of the Contractor to carry out such instructions, the Contracting Authority shall be entitled to hire another contractor to carry out the same, at the Contractor’s expense.

1. INSURANCE

Within 20 days of signing the contract, the Contractor shall take out and maintain, at its own cost, a full indemnity insurance policy covering its professional liability under the contract and article 15 above, from the commencement date and until the end of the liability period.

Within 20 days of signing the contract, the Contractor shall take out and maintain a full indemnity insurance policy for a sum up to the higher of the maximum amount foreseen by the legislation of the country of the Contracting Authority and the amount foreseen by the legislation of the country in which the Contractor has its headquarters and covering, during the period of implementation of the contract, the following risks:

a) loss of or damage to property purchased with funds provided under the contract, or produced by the Contractor;

b) loss or damage to equipment, material and office facilities made available to the Contractor by the Contracting Authority;

c) civil liability for accidents caused to third parties arising out of acts performed by the Contractor, its personnel and their dependents;

d) employer’s liability and workers’ compensation in respect of the personnel as well as sickness, accident or death affecting the personnel and their dependents, including the cost of repatriation on health grounds;

e) such other insurance as required by the laws in force in the beneficiary country.

Prior to the commencement date, the Contractor shall provide evidence to the Contracting Authority that the above insurances have been effected. During execution of the contract, the Contractor shall, when required, provide the Contracting Authority with copies of the insurance policies and the receipts for payment of premiums.

1. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All reports and data such as maps, diagrams, drawings, specifications, plans, statistics, calculations, databases, software and supporting records or materials acquired, compiled or prepared by the Contractor in the performance of the contract shall, with the copyright thereto, be the absolute property of the Contracting Authority. The Contractor shall, upon completion of the contract, deliver all such documents and data to the Contracting Authority. The Contractor may not retain copies of such documents and data and shall not use them for purposes unrelated to the contract without the prior written consent of the Contracting Authority.

The Contractor shall not publish articles relating to the services or refer to them when carrying out any services for others, or divulge information obtained from the Contracting Authority, without the prior written consent of the Contracting Authority.

1. RECORDS

The Contractor shall keep separate, accurate and systematic records and accounts in respect of the services in such form and detail as is customary in the profession and sufficient to establish accurately that the number of working days and the actual reimbursable expenditure identified in the Contractor's invoice(s) have been duly incurred for the performance of the services.

For a fee-based contract, timesheets recording the days worked by the Contractor's personnel must be maintained by the Contractor. The timesheets must be approved by the Contracting Authority or any person authorised by the Contracting Authority or the Contracting Authority itself on a monthly basis. The amounts invoiced by the Contractor must correspond to these timesheets. In the case of long-term experts, these timesheets must record the number of days worked. In the case of short-term experts, these timesheets must record the number of hours worked. Time spent travelling exclusively and necessarily for the purpose of the Contract may be included in the numbers of days or hours, as appropriate, recorded in these timesheets.

Such records must be kept for a 7-year period after the final payment made under the contract. These documents comprise any documentation concerning income and expenditure and any inventory, necessary for the checking of supporting documents, including timesheets, plane and transport tickets, pay slips for the remuneration paid to the experts and invoices or receipts for reimbursable expenditure. Failure to maintain such records constitutes a breach of contract and will result in the termination of the contract.

1. OBLIGATIONS OF CONTRACTING AUTHORITY

19.1. The Contracting Authority shall provide the Contractor as soon as possible with any information and/or documentation at its disposal which may be relevant to the performance of the contract.

On all matters properly referred to it in writing by the Contractor, the Contracting Authority shall give its decisions so as not to delay the services, and within a reasonable time.

19.2. The contract shall specify whether the Contracting Authority is to provide the Contractor with equipment, facilities, counterpart personnel or specific assistance, and shall detail under which conditions. If the provision of such agreed counterpart personnel, equipment, facilities and assistance is delayed or not forthcoming, the Contractor shall endeavour to perform the Services as far as is possible. The parties shall agree on how the affected parts of the services shall be carried out, and the additional payments, if any is due, to be made by the Contracting Authority to the Contractor as a result of additional expenditures.

20. CONTRACT PRICE AND PAYMENTS

Contracts are either “global price” or “fee-based”.

20.1. Fee-based contract

In consideration of the services performed by the Contractor under the contract, the Contracting Authority shall make to the Contractor such payments of fees and such reimbursement of costs as provided in the contract.

Fees shall be determined on the basis of time actually spent by the key experts in the performance of services at the fee rates specified in the contract. Fee rates are deemed to remunerate all the activities of the Contractor in the performance of the services and to cover all expenses and costs incurred by the Contractor which are not included in the agreed reimbursable costs.

The Contracting Authority shall reimburse to the Contractor the reimbursable costs and expenses specified in the contract, actually and reasonably incurred in the performance of the services.

Costs and expenses which are not mentioned in the contract shall be deemed covered by the overhead of profit included in the fees.

The currency of payments of fees and reimbursable costs and applicable exchange rates are set out in the contract.

20.2. Global price contract

The global price covers both the Contractor’s and its personnel’s fees and all expenses to be incurred for the performance of the contract. The global price is in consideration for all obligations of the Contractor under the contract and all matters and things necessary for the proper execution and completion of the services and the remedying of any deficiencies therein.

20.3. Revision

Unless otherwise stipulated in the contract, the global price of a global price contract and the fee rates of a fee-based contract shall not be revised.

20.4. Guarantees

In the case an advance payment for fees and for reimbursable costs (fee-based contract) or a pre-financing payment (global price contract) is agreed in the contract, its payment by the Contracting Authority shall be subject to the prior presentation by the Contractor to the Contracting Authority of an approved performance security, advance payment or pre-financing guarantee, if so agreed and under the conditions specified in the Service Contract.

20.5. Conditions of Payment

Payments will be made by the Contracting Authority with the frequency, instalments, time limits, amounts and currencies, and under the conditions, in particular on the contents of invoices, specified in the special conditions of the contract. Payment of the final balance shall be subject to performance by the Contractor of all its obligations under the contract and the issue by the Contracting Authority of the completion certificate described in article 25.

20.6. Late payment

If the time periods laid down for payments by the Contracting Authority have been exceeded by more than two months and where the Contracting Authority cannot invoke a case of suspension or withholding of payments provided for in these terms and conditions, the Contractor may claim interest calculated on any amount due, prorate on the number of days of delay at the official bank rate of the beneficiary country (if amounts due are in the currency of that country), or at the rate applied by the European central bank (where amounts due are in Euro), plus 2% per year.

1. DELAYS IN PERFORMANCE

If the Contractor does not perform the services within the period of implementation specified in the contract, the Contracting Authority shall, without formal notice and without prejudice to its other remedies under the contract, be entitled to liquidated damages for every day, or part thereof, which shall elapse between the end of the period of implementation specified in the contract and the actual end of the period of implementation.

The daily rate for liquidated damages is calculated by dividing the contract value by the number of days of the period of implementation.

If these liquidated damages exceed more than 15% of the contract value, the Contracting Authority may, after giving notice to the Contractor:

a) terminate the contract; and

b) complete the services at the Contractor's own expense

1. BREACH OF CONTRACT

Either party commits a breach of contract where it fails to discharge any of its obligations under the contract.

Where a breach of contract occurs, the party injured by the breach shall be entitled to the following remedies:

a) liquidated damages; and/or

b) termination of the contract.

In any case where the Contracting Authority is entitled to damages, it may deduct such damages from any sums due to the Contractor or call on the appropriate guarantee.

The Contracting Authority shall be entitled to compensation for any damage which comes to light after the contract is completed in accordance with the law governing the contract.

1. SUSPENSION OF PERFORMANCE

The Contractor shall, on the request of the Contracting Authority, suspend the performance of the services or any part thereof for such time and in such manner as the Contracting Authority may consider necessary.

In such event of suspension, the Contractor shall take immediate action to reduce the costs incident to the suspension to a minimum. During the period of suspension, and except where the suspension is due to any default of the Contractor, the Contractor shall be reimbursed for additional costs reasonably and necessarily incurred by it as a result of the suspension.

1. AMENDMENT OF THE CONTRACT

Substantial modifications to the contract, including modifications to the total contract amount, must be made by means of an addendum.

1. Completion Certificate

Upon completion of the services, and once (a) the Contracting Authority has approved the Contractor’s completion report, (b) the Contracting Authority has approved the Contractor’s final invoice and final audited statement, the Contracting Authority shall deliver a completion certificate to the Contractor.

1. TERMINATION BY THE CONTRACTING AUTHORITY

26.1 The Contracting Authority may terminate the contract after giving a 7 days' notice to the Contractor in any of the following cases:

a) the Contractor is in breach of its obligations under the contract and/or fails to carry out the services substantially in accordance with the contract;

b) the Contractor fails to comply within a reasonable time with the notice given by the Contracting Authority requiring it to make good the neglect or failure to perform its obligations under the contract which seriously affects the proper and timely performance of the services;

c) the Contractor refuses or neglects to carry out instructions given by the Contracting Authority;

d) the Contractor’s declarations in respect if its eligibility (article 33) and/or in respect of article 31 and article 32, appear to have been untrue, or cease to be true;

e) the Contractor takes some action without requesting or obtaining the prior consent of the Contracting Authority in any case where such consent is required under the contract;

f) any of the key experts is no longer available, and the Contractor fails to propose a replacement satisfactory to the Contracting Authority;

g) any organisational modification occurs involving a change in the legal personality, nature or control of the Contractor or the joint venture or consortium, unless such modification is recorded in an addendum to the contract;

h) the Contractor fails to provide the required guarantees or insurance, or the person providing the underlying guarantee or insurance is not able to abide by its commitments.

26.2 Termination by Contracting Authority for convenience

The Contracting Authority may terminate the contract in whole or in part for its convenience, upon not less than 14 days’ notice. The Contracting Authority shall not use this right of termination in order to arrange for the services to be executed by another contractor, or to avoid a termination of the contract by the Contractor.

27. TERMINATION BY THE CONTRACTOR

The Contractor may terminate the contract after giving a 7 days’ notice to the Contracting Authority in any of the following cases:

a) the Contractor has not received payment of that part of any invoice which is not contested by the Contracting Authority, within 90 days of the due payment date,

b) the period of suspension of the performance of the contract under article 23 has exceeded six months;

c) the Contracting Authority is in material breach of its obligations under the Contract and has not taken any actions to remedy the same within 30 days following the receipt by the Contracting Authority of the Contractor’s notice specifying such breach.

If the Contractor is a natural person, the contract shall be automatically terminated if that person dies.

28. RIGHTS AND OBLIGATIONS UPON TERMINATION

28.1. Upon termination of the contract by notice of either party to the other, the Contractor shall take immediate steps to bring the services to a close in a prompt and orderly manner and in such a way as to keep costs to a minimum.

28.2. If the Contracting Authority terminates the contract in accordance with article 26.1 it may, thereafter, complete the services itself, or conclude any other contract with a third party, at the Contractor’s expense.

The Contracting Authority shall, as soon as is possible after termination, certify the value of the services and all sums due to the Contractor as at the date of termination. It shall, subject to article 28.1 and 28.3, make the following payments to the Contractor:

(a) remuneration pursuant to the contract for services satisfactorily performed prior to the effective date of termination;

(b) reimbursable costs (if fee-based contract) for costs actually incurred prior to the effective date of termination;

(c) except in the case of termination pursuant to article 26.1 reimbursement of any reasonable cost incident to the prompt and orderly termination of the contract;

(d) in case of termination under article 26.2 and 27, reimbursement for the actual and reasonable costs incurred by the Contractor as a direct result of such termination and which could not be avoided or reduced by appropriate mitigation measures.

The Contractor shall not be entitled to claim, in addition to the above sums, compensation for any loss or injury suffered.

28.3. In case of termination of the contract for any reason whatsoever, any pre-financing guarantee which might have been granted to the Contracting Authority under article 20.4, may be invoked forthwith by the Contracting Authority in order to repay any balance still owed to the Contracting Authority by the Contractor, and the guarantor shall not delay payment or raise objection for any reason whatever.

28.4. If the Contracting Authority terminates the contract under article 26.1, it shall be entitled to recover from the Contractor any loss it has suffered up to that part of the contract value which corresponds to that part of the services which has not, by reason of the Contractor’s default, been satisfactorily completed.

1. FORCE MAJEURE

Neither party shall be considered to be in breach of its obligations under the contract if the performance of such obligations is prevented by any circumstances of force majeure which arise after the date of signature of the contract by both parties.

The term "force majeure", as used herein shall mean acts of God, strikes, lock-outs or other industrial disturbances, acts of the public enemy, wars, whether declared or not, blockades, insurrection, riots, epidemics, landslides, earthquakes, storms, lightning, floods, washouts, civil disturbances, explosions, and any other similar unforeseeable events, beyond the control of either party and which by the exercise of due diligence neither party is able to overcome.

A party affected by an event of force majeure shall take all reasonable measures to remove such party's inability to fulfil its obligations hereunder with a minimum of delay.

If either party considers that any circumstances of force majeure have occurred which may affect performance of its obligations it shall notify the other party immediately giving details of the nature, the probable duration and likely effect of the circumstances. Unless otherwise directed by the Contracting Authority in writing, the Contractor shall continue to perform its obligations under the contract as far as is reasonably practicable, and shall seek all reasonable alternative means for performance of its obligations which are not prevented by the force majeure event. The Contractor shall not put into effect such alternative means unless directed so to do by the Contracting Authority.

30. APPLICABLE LAW AND DISPUTES

The contract is governed by, and shall be construed in accordance with the laws of the Contracting Authority’s country.

Any dispute or breach of contract arising under this contract shall be solved amicably if at all possible. If not possible and unless provided in the Service Contract, it shall be settled finally by court decision, which shall be held under the law of the Contracting Authority’s country. Any ruling by the court will be final and directly executable in the country of the Contractor.

31. CHILD LABOUR AND FORCED LABOUR

The Contractor (and each member of a joint venture or a consortium) warrants that it and its affiliates comply with the UN Convention on the Rights of the Child - UNGA Doc A/RES/44/25 (12 December 1989) with Annex – and that it or its affiliates has not made or will not make use of forced or compulsory labor as described in the Forced labor Convention and in the Abolition of Forced Labor Convention 105 of the International Labor Organization. Furthermore the Contractor warrants that it, and its affiliates, respect and uphold basic social rights and working conditions for its employees. Any breach of this representation and warranty, in the past or during the performance of the contract, shall entitle the Contracting Authority to terminate this contract immediately upon notice to the Contractor, at no cost or liability for the Contracting Authority.

32. MINES

The Contractor and each member of the joint venture or a consortium) warrants that it and its affiliates is NOT engaged in any development, sale or manufacture of anti-personnel mines and/or cluster bombs or components utilized in the manufacture of anti-personnel mines and/or cluster bombs. Any breach of this representation and warranty shall entitle the Contracting Authority to terminate this contract immediately upon notice to the Contractor, at no cost or liability for the Contracting Authority.

33. INELIGIBILITY

By signing the purchase order, the Contractor (or, if a joint venture or a consortium, any member thereof) certifies that they are NOT in one of the situations listed below:

(a) They are bankrupt or being wound up, are having their affairs administrated by courts, have entered into an agreement with creditors, have suspended business activities, are the subject of proceedings concerning house matters, or are in any analogous situation arising from a similar procedure provided for in national legislation or regulations;

(b) They have been convicted of an offence concerning their professional conduct by a judgement that has the force of res judicata;

(c) They have been guilty of grave professional misconduct proven by any means that the Contracting Authority can justify;

(d) They have not fulfilled obligations relating to the payment of social security contributions or payment of taxes in accordance with the legal provisions of the country in which they are established or with those of the country of the Contracting Authority or those of the country where the contract is to be performed;

(e) They have been the subject of a judgement that has the force of res judicata for fraud, corruption, involvement in a criminal organisation or any other illegal activity detrimental to the Contracting Authority or the European Community’s financial interests;

(f) Following another procurement procedure or grant award procedure financed by the European Community budget or following another procurement procedure carried out by the Contracting Authority or one of their partners, they have been declared to be in serious breach of contract for failure to comply with their contractual obligations.

34. CHECKS AND AUDITS

The Seller shall permit the Contracting Authority or its representative to inspect, at any time, records including financial and accounting documents and to make copies thereof and shall permit the Contracting Authority or any person authorized by it, including USAID, the European Commission, the European Anti-Fraud Office and the Court of Auditors in case the Contract is financed by USAID or the European Community budget, at any time, to have access to its financial accounting documents and to audit such records and accounts both during and after the implementation of the Contract. In particular, the Contracting Authority may carry out whatever documentary or on-the-spot checks it deems necessary to find evidence in case of suspected unusual commercial expenses.

35. LIABILITY

Under no circumstances or for no reason whatsoever will the Back donor entertain any request for indemnity or payment directly submitted by the (Contracting Authority’s) contractors.

**

By this Code of Conduct, the Contracting Authority applies ethics to procurement. We expect our contractors to act socially and environmentally responsible and actively work for the implementation of the standards and principles in this Code of Conduct. The Code of Conduct is applicable for all our contractors who supply goods, services and works to our operations and projects.

This Code of Conduct and its related principles and standards are based on recommendations from the Danish Initiative for Ethical Trade (DIEH)[1], the UN Global Compact principles[2] and ECHO’s Humanitarian Aid Guidelines for Procurement 2011[3].

General Conditions

The Code of Conduct defines the ethical requirements and standards for our contractors, whom we expect to sign and respect the Code of Conduct, and work actively towards the implementation hereof. By signing the Code of Conduct contractors agree to place ethics central to their business activities.

The provision of the ethical standards constitutes minimum rather than maximum standards. International and national laws shall be complied with, and where the provisions of law and the Contracting Authority’s standards address the same subject, the highest standard shall apply.

It is the responsibility of the contractor to assure that their contractors and subcontractors comply with the ethical requirements and standards set forth in this Code of Conduct.

The Contracting Authority acknowledge that implementing ethical standards and ensuring ethical behaviour in our supply chain is a continuous process and a long term commitment for which we also have a responsibility. In order to achieve high ethical standards for procurement we are willing to engage in dialogue and collaboration with our contractors. In addition we expect our contractors to be open and willing to engage in dialogue with us to implement ethical standards for their businesses.

Unwillingness to co-operate or serious violations of the Code of Conduct will lead to termination of contracts.

Human Rights and Labour Rights

Contractors must at all times protect and promote human- and labour rights and work actively to address issues of concern. As a minimum they are obliged to comply with the following ethical standards:

· Respect for Human Rights (UN Universal Declaration of Human Rights)**

The basic principles of the Universal Human Rights are that all human beings are born free and equal in dignity and in rights, and everyone has the right to life, liberty and security of the person. Contractors must not flaunt their responsibility to uphold and promote the Human Rights toward employees and the community in which they operate.

· Non exploitation of Child Labour (UN Child Convention on the Rights of the Child, and ILO Convention C138 & C182)

Contractors must not engage in the exploitation of child labour***[4]*** and contractors must take the necessary steps to prevent the employment of child labour. A child is defined as a person under the age of 18 and children shall not be engaged in labour that compromise their health, safety, mental and social development, and schooling. Children under the age of 15 (in developing countries 14) may not be engaged in regular work, but children above the age of 13 (in developing countries 12) can be engaged in light work if it does not interfere with compulsory schooling and is not harmful to their health and development.

· Employment is freely chosen (ILO Convention C29 & C105)

Contractors must not make use of forced or bonded labour and must respect workers freedom to leave their employer.

· Freedom of association and the right to collective bargaining (ILO Convention C87 & C98)

Contractors must recognise workers right to join or form trade unions and bargain collectively, and should adopt an open attitude towards the activities of trade unions (even if this is restricted under national law).

· Living wages are paid (ILO convention C131)**

As a minimum, national minimum wage standards or ILO wage standards must be met by contractors. Additionally a living wage must be provided. A living wage is contextual, but must always meet basic needs such as food, shelter, clothing, health care and schooling and provide a discretionary income[5] - which is not always the case with a formal minimum wage.

· No discrimination in employment (ILO Convention C100 & C111 and the UN Convention on Discrimination against Women)**

Contractors must not practice discrimination in hiring, salaries, job termination, retiring, and access to training or promotion - based on race, national origin, caste, gender, sexual orientation, political affiliation, disability, marital status, or HIV/AIDS status.

· No harsh or inhumane treatment of employees (ILO Convention C105)**

The use of physical abuse, disciplinary punishment, sexual abuse, the threat of sexual and physical abuse, and other forms of intimidation may never be practiced by contractors.

· Working conditions are safe and hygienic (ILO Convention C155)**

Contractors must take adequate steps to provide safe and hygienic working environments. Additionally workers safety must be a priority and adequate steps must be taken to prevent accidents and injury to health associated with or occurring in the course of work.**

· Working hours are not excessive (ILO Convention C1 & C14)**

Contractors must ensure that working hours comply with national law and international standards. A working week of 7 days should not exceed 48 hours and employees must have one day off per week. Overtime shall be compensated, limited and voluntary.**

· Regular employment is provided (ILO Convention C143)**

All Work performed must be on the basis of a recognised employment relationship established through international conventions and national law. Contractors must protect vulnerable group’s regular employment under these laws and conventions and must provide workers with a written contract.

International Humanitarian Law

Contractors linked to armed conflicts or operating in armed conflict settings shall respect civilian’s rights under International Humanitarian Law and not be engaged in activities which directly or indirectly initiate, sustain, and/or exacerbate armed conflicts and violations of International Humanitarian Law[6]. Contractors are expected to take a ‘do no harm’ approach to people affected by armed conflict.

Additionally, Contractors shall not be engaged in any other illegal activity.

Involvement in Weapon Activities

The Contracting Authority advocates for the Ottawa Convention against landmines and the Convention on Cluster Munitions against cluster bombs. Contractors shall not engage in any development, distribution, sale, or manufacturing of anti-personnel mines, cluster bombs, components, or any other weapon which feed into violations of International Humanitarian Law and Human Rights.

Protection of the Environment

The Contracting Authority wishes to minimise the environmental damages applied to nature via our procurement activities and we expect our suppliers and contractors to act in an environmentally responsible manner. This involves respecting applicable national and international environmental legislation and acting in accordance with the Rio Declaration.

As a minimum contractors should address issues related to proper waste management, ensuring recycling, conservation of scarce resources, and efficient energy use.

Anti-Corruption

Corruption is by the Contracting Authority defined as the misuse of entrusted power for private gain and it includes bribery, fraud, embezzlement and extortion. The Contracting Authority holds a great responsibility to avoid corruption and ensure high standards of integrity, accountability, fairness and professional conduct in our business relations. Contractors are expected to have the same approach by undertaking good and fair business ethics and practices, take action to prevent and fight corruption, and abide by international conventions as well as international and national laws. To fight corruption and promote transparency, contractors who are confronted with corrupt practices are advised to file a complaint in a Complaint Mechanism[7].

A contractor’s involvement in any form of corrupt practice during any stage of a selection process, in relation to the performance of a contract or in any other business context is unacceptable and will lead to the rejection of bids or termination of contracts.

List of International Conventions and Treaties covered by this Code of Conduct for Contractors

· UN Universal Declaration of Human Rights, 1948; http://www.un.org/en/documents/udhr/index.shtml

· Un Guiding Principles on Business and Human Rights, 2011;

http://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdf

· Geneva Conventions I-IV, 1949 and additional Protocols;

http://www.icrc.org/eng/war-and-law/treaties-customary-law/geneva-conventions/index.jsp

· ILO Declaration on Fundamental Principles and Rights at Work, 1998; http://www.ilo.org/declaration/lang--en/index.htm and http://www.ilo.org/wcmsp5/groups/public/---ed_norm/---declaration/documents/publication/wcms_095898.pdf

· UN Child Convention on the Rights of the Child, 1990; http://www2.ohchr.org/english/law/crc.htm

· C182, Worst Forms of Child Labour Convention, 1999; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C182

· C138, Minimum Age Convention, 1973; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C138

· C87, Freedom of Association and Protection of the Right to Organise Convention, 1948; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C087

· C98, Right to Organise and Collective Bargaining Convention, 1949; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C098

· C29, Forced Labour Convention, 1930; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C029

· C105, Abolition of Forced Labour Convention, 1957; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C105

· C131, Minimum Wage Fixing Convention, 1970; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C131

· C100, Equal Remuneration Convention, 1951; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C100

· C111, Discrimination (Employment and Occupation) Convention, 1958; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C111

· The UN Convention on the Elimination on All Forms of Discrimination against Women 1979; http://www.un.org/womenwatch/daw/cedaw/text/econvention.htm

· C1, Hours of Work (Industry) Convention, 1919; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C001

· C14, Weekly Rest (Industry) Convention, 1921; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C014

· C143, Migrant Workers (Supplementary Provisions) convention, 1975; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C143

· C155, Occupational Safety and Health Convention, 1981; http://www.ilo.org/ilolex/cgi-lex/convde.pl?C155

· The Rio Declaration on Environment and Development, 1992; http://www.unep.org/Documents.Multilingual/Default.asp?DocumentID=78&ArticleID=1163&l=en

· The Ottawa Convention, 1997; http://www.apminebanconvention.org/fileadmin/pdf/mbc/text_status/Ottawa_Convention_English.pdf

· The Convention on Cluster Munitions, 2007; http://www.clusterconvention.org/files/2011/01/Convention-ENG1.pdf

· Arms Trade Treaty, 2013; http://www.un.org/disarmament/ATT/

[1] http://www.dieh.dk/etisk-handel/hvordan-etisk-handel/dieh-retningslinjer-for-etisk-handel/dieh-guidelines/

[2] http://www.unglobalcompact.org/AboutTheGC/TheTenPrinciples/

index.html

[3] http://ec.europa.eu/echo/partners/humanitarian_aid/procurement_guidelines_en.htm

[4] The definition of Child Labour can be found at: http://www.unglobalcompact.org/AboutTheGC/TheTenPrinciples/principle5.html and http://www.ilo.org/ilolex/cgi-lex/convde.pl?C138

[5] Discretionary income is the amount of an individual's income that is left for spending, investing, or saving after taxes and personal necessities (such as food, shelter, and clothing) have been paid.

[6] This includes pillage/looting which is the unlawful taking of private property for personal or private gain based on force, threats, intimidation, pressure and through a position of power accomplished due to the surrounding conflict.

[7] Contractors who have signed a contract with DCA, or DCA implementing partner, shall file a complaint through: http://www.danchurchaid.org/about-us/quality-assurance/anti-corruption/complaints

How to apply:

Kindly contact us for full TOR

DCA

Contact person: Nadine Bannourah

Tel: 0546193310

Fax: 02-5825638

Email: nkhr@dca.dk